Privacy Policy

Pioneer Roofing ("we," "us," "our") respects your privacy. This policy explains what information we collect through our website, pioneerroof.org, and when you contact us, how we use it, and the choices you have.

1. Information we collect

Information you give us. When you fill out our estimate request form or contact us, we collect:

• Your name
• Phone number
• Email address
• Street address, city, state, and postal code
• A description of your roofing project
• Anything else you choose to tell us by phone, text, or email

Information collected automatically. Like most websites, our site may automatically collect basic technical information, such as your browser type, device type, pages visited, and the date and time of your visit. This is collected through cookies and similar tools (see Section 4).

2. How we use your information

• Respond to your estimate request and questions
• Schedule and confirm estimates and appointments
• Follow up with you about your project
• Provide roofing services and customer support
• Send you calls, text messages, and emails related to your request (see Section 3)
• Keep records and meet our legal obligations
• Improve our website and services

3. Text messages (SMS)

If you give us your mobile number and agree to receive text messages, we may text you about your estimate request, appointment scheduling, and follow-ups about your project. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving texts, or HELP for help. See our Terms & Conditions for full SMS terms.

4. Cookies and analytics

Our website may use cookies (small files stored on your device) and similar tools to make the site work, remember your preferences, and understand how visitors use the site so we can improve it. We may use third-party analytics tools that collect this kind of information on our behalf.

You can set your browser to block or delete cookies. Some parts of the site, such as forms, may not work properly if cookies are turned off.

5. How we share information

We do not sell your personal information. We do not rent or trade it either. We only share information in these limited cases:

• Service providers that help us run our business, such as our website, customer management (CRM), email, phone, and texting platforms. They may only use your information to provide services to us.
• Legal reasons, if required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers, if our business is sold or merged, information may be transferred as part of that deal.

As stated above, mobile information and text messaging opt-in data and consent are never shared with third parties or affiliates for marketing or promotional purposes.

6. How we protect your information

We use reasonable measures to protect your information. No website or online system is 100% secure, so we cannot guarantee absolute security.

7. How long we keep information

We keep your information as long as needed to respond to you, provide our services, keep business records, and meet legal requirements. After that, we delete it or keep it in a form that no longer identifies you.

8. Your choices

• Texts: Reply STOP to any text to opt out. Reply HELP for help.
• Emails: Contact us to stop receiving emails from us.
• Updates or deletion: Contact us to review, correct, or delete your information.

9. California residents' rights

If you live in California, you may have the right to:

• Know what personal information we have collected about you, where it came from, why we collected it, and who we shared it with
• Delete personal information we collected from you, with some legal exceptions
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information. We do not sell or share your personal information for money or for cross-context behavioral advertising.
• Not be discriminated against for using any of these rights

To make a request, call us at (661) 213-2203 or email [email protected]. We may need to confirm your identity before we act on your request. You may use an authorized agent to make a request on your behalf.

10. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Links to other websites

Our site may link to other websites. We are not responsible for the privacy practices of those websites.

12. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above.

13. Contact us

If you have questions about this Privacy Policy or your information, contact us: